Frequently Asked Questions

NauTico is a Costa Rican marine accessories brand created for people who live life on the water. Our products are made for boating, personal watercraft adventures, docking, anchoring, protection, and everyday marine recreation.

Our mission is simple: create dependable, good-looking gear inspired by the waters and adventure lifestyle of Costa Rica.

NauTico products are designed with marine environments in mind, including freshwater and saltwater recreational use. Salt, sun, moisture, sand, and friction can affect any marine accessory over time, so proper care and regular inspection are important for maintaining performance and appearance.

Many NauTico products are suitable for boats, jet skis, and other recreational watercraft. Always review the product description, intended use, size, attachment method, and any listed limitations before using an accessory with your vessel.

To help your gear last longer:

• Rinse products with fresh water after saltwater use.
• Allow gear to dry completely before storing it.
• Keep products away from prolonged direct sunlight when not in use.
• Inspect clips, stitching, ropes, bungees, hardware, and attachment points regularly.
• Replace any item showing damage or deterioration that could affect safe use.

Product pages include details about recommended uses, dimensions, compatibility, and care. If you are not sure which product is best for your boat or personal watercraft, contact us before purchasing and we will help guide you.

Unless a product is specifically identified and certified for a safety purpose, NauTico recreational accessories should not be used as emergency, rescue, life-saving, towing, or load-bearing safety equipment. Always use approved safety equipment appropriate for your vessel and activity.

NauTico products can be purchased directly through nautico.cr. Selected products may also be available through authorized NauTico dealers, marine shops, retail partners, events, and other approved sellers.

After completing a purchase through nautico.cr, you should receive an order confirmation using the contact information entered at checkout. Please verify that your email address and order details are correct before completing your purchase.

Yes. Please keep your receipt, online order confirmation, or other valid proof of purchase. This information may be required for warranty claims, product support, returns, or exchanges.

Yes. Eligible products purchased new from an authorized NauTico dealer may qualify for the NauTico 3-Year Limited Replacement Warranty.

To receive the full benefits of the warranty, eligible products purchased through an authorized dealer should be registered through our Warranty page within 60 days of purchase. Proof of purchase may be required.

Please contact us before purchasing products for commercial, tour-operation, fleet, or rental use. Product suitability and warranty terms may differ from normal personal recreational use.

Eligible NauTico products are backed by our 3-Year Limited Replacement Warranty against defects in materials and workmanship when used under normal recreational conditions and for their intended purpose.

Warranty coverage begins on the original date of purchase and is subject to the eligibility requirements, exclusions, and terms of the NauTico Limited Warranty.

No. If you purchased directly through nautico.cr, your purchase information is already on file in our system and no additional product registration is required.

Please keep your order confirmation or other proof of purchase for your records.

To activate the full benefits of the NauTico warranty, eligible products purchased from an authorized NauTico dealer should be registered through our Warranty page within 60 days of purchase.

Please keep your original receipt or other valid proof of purchase.

The NauTico 3-Year Limited Replacement Warranty covers qualifying defects in materials or workmanship that cause an eligible product to fail during normal recreational use.

Depending on the product, covered defects may include:

• Defective stitching, sewing, or splicing.
• Manufacturing defects in rope, webbing, or elastic components.
• Defective hardware or attachment points.
• Separation or failure of components caused by a manufacturing defect.
• Structural defects that prevent the product from performing its intended function.
• Other defects in materials or workmanship determined by NauTico to be covered under the warranty.

The warranty covers manufacturing defects. It does not cover normal wear, environmental deterioration, accidental damage, or improper use.

Examples of conditions that are not covered include:

• Normal wear and tear.
• Abrasion, chafing, cuts, punctures, or burns.
• Damage caused by sharp surfaces or objects.
• Normal stretching, compression, or material fatigue resulting from extended use.
• Cosmetic fading, discoloration, staining, or appearance changes that do not affect product function.
• Normal UV degradation associated with prolonged sun exposure.
• Corrosion, oxidation, or deterioration resulting from improper cleaning, maintenance, or storage.
• Improper installation, anchoring, rigging, or attachment.
• Damage caused by exceeding the product’s intended load or capacity.
• Accidents, collisions, storms, extreme weather, or other external forces.
• Misuse, abuse, negligence, or use outside the product’s intended purpose.
• Modifications, alterations, or unauthorized repairs.
• Improper storage or prolonged exposure to chemicals, fuels, oils, solvents, or other harmful substances.
• Loss or theft.
• Lost or missing components.
• Incidental or cosmetic damage that does not materially affect the product’s intended function.

Marine products are routinely exposed to saltwater, sand, sunlight, friction, and other harsh conditions. Wear resulting from ordinary use in these environments is not considered a manufacturing defect.

Please review our Warranty Page for the complete warranty terms and exclusions.

Unless otherwise stated for a specific product, the NauTico 3-Year Limited Replacement Warranty applies to the original purchaser of an eligible product purchased directly from nautico.cr or from an authorized NauTico dealer.

Products purchased from unauthorized sellers, resellers, liquidation channels, or secondhand sources may not qualify for warranty coverage.

Visit our Warranty Page and select Submit Warranty Claim. Provide your purchase information, a description of the issue, and clear photographs or video showing the problem.

Please do not send a product back to NauTico unless we instruct you to do so.

Depending on the product and issue, NauTico may request:

• Proof of purchase.
• Product registration information, when applicable.
• Photographs or video showing the issue.
• Product identification or packaging information.
• A description of how and when the issue occurred.
• Return of the product for inspection.

Our team will review the information you provide. In some cases, photographs, video, and other documentation may be enough to evaluate the claim.

In other cases, NauTico may require the product to be returned so we can physically inspect it before determining whether the issue is covered under the warranty.

No. Each claim must first be reviewed and, when necessary, inspected by NauTico. A replacement is provided only when the issue is determined to be covered under the NauTico Limited Warranty.

If your warranty claim is approved, NauTico will replace the affected product with the same product or, if the original product is no longer available, a comparable product of similar function and value.

Replacement products may vary slightly in color, materials, design, packaging, or specifications as our products are updated over time.

Not always. Some claims can be evaluated using photographs, video, or other documentation. If we need to physically inspect the product, we will provide instructions for returning it to NauTico.

Please do not ship a product to us without prior authorization.

No. A warranty replacement does not restart or extend the original warranty period unless required by applicable law. Warranty coverage continues from the original date of purchase.

NauTico is based in Costa Rica. Available delivery areas, delivery methods, and shipping costs will be shown during checkout whenever online ordering is available for your location.

Return and exchange eligibility depends on the product condition, purchase channel, and applicable NauTico Return & Refund Policy.

If you believe your product has a defect in materials or workmanship, please submit a warranty claim instead. Warranty claims are handled separately under the NauTico 3-Year Limited Replacement Warranty.

Contact us as soon as possible after receiving your order. Please include your order number and clear photos of the product, packaging, shipping label, and any visible damage or incorrect item received so our team can review the situation.

No. If your product arrives damaged, incomplete, or incorrect, contact NauTico promptly so we can address the order issue. The 3-Year Limited Replacement Warranty is intended for qualifying defects in materials or workmanship associated with the product.

For product questions, order assistance, warranty support, or general inquiries, please use our contact page or email us at info@nautico.cr.