NauTico Warranty
Adventure Hard. We’ve Got Your Back.
At NauTico, we design gear for real days on the water—from calm dockside mornings to saltwater, sun, spray, and hard-earned adventures. Our products are built to perform, and we stand behind their quality.
Eligible NauTico products are protected by our 3-Year Limited Replacement Warranty against defects in materials and workmanship when used under normal recreational conditions and for their intended purpose.
Register products purchased through an authorized NauTico dealer or submit a warranty claim below.
Live the Water. We’ll help protect the gear that gets you there.
Product Registration & Warranty Claims
To activate the full benefits of your NauTico warranty, please register eligible products purchased from an authorized NauTico dealer within 60 days of purchase.
Purchased directly from nautico.cr? Your purchase information is already on file in our system, so no additional product registration is required.
Need assistance with a product? Select Submit Warranty Claim and provide the requested information. Our team will review your claim and contact you with the next steps.
What the Warranty Covers
The NauTico 3-Year Limited Replacement Warranty covers defects in materials or workmanship that cause an eligible product to fail during normal recreational use.
Depending on the product, covered defects may include:
Defective stitching, sewing, or splicing
Manufacturing defects in rope, webbing, or elastic components
Defective hardware or attachment points
Separation or failure of components caused by a manufacturing defect
Structural defects that prevent the product from performing its intended function
Other defects in materials or workmanship determined by NauTico to be covered under this warranty
Warranty coverage begins on the original date of purchase.
What the Warranty Does Not Cover
Our products are designed for use in demanding marine environments, but no product is immune to normal wear, environmental exposure, or improper use.
This warranty does not cover:
Normal wear and tear
Abrasion, chafing, cuts, punctures, or burns
Damage caused by sharp surfaces or objects
Normal stretching, compression, or material fatigue resulting from extended use
Cosmetic fading, discoloration, staining, or other appearance changes that do not affect product function
Normal UV degradation associated with prolonged sun exposure
Corrosion, oxidation, or deterioration resulting from improper cleaning, maintenance, or storage
Damage caused by improper installation, anchoring, rigging, or attachment
Damage caused by exceeding the product’s intended load or capacity
Damage resulting from accidents, collisions, storms, extreme weather, or other external forces
Misuse, abuse, negligence, or use outside the product’s intended purpose
Modifications, alterations, or unauthorized repairs
Damage caused by improper storage or prolonged exposure to chemicals, fuels, oils, solvents, or other harmful substances
Loss or theft
Lost or missing components
Incidental or cosmetic damage that does not materially affect the product’s intended function
Marine products are routinely exposed to saltwater, sand, sunlight, friction, and other harsh conditions. Wear resulting from ordinary use in these environments is not considered a manufacturing defect.
Warranty Eligibility
Unless otherwise stated for a specific product, the NauTico 3-Year Limited Replacement Warranty applies to the original purchaser of an eligible NauTico product purchased directly from nautico.cr or from an authorized NauTico dealer.
Proof of purchase may be required.
For products purchased through an authorized dealer, registration within 60 days of purchase may be required to receive the full 3-year warranty period.
Products purchased from unauthorized sellers, resellers, liquidation channels, or secondhand sources may not qualify for warranty coverage.
How Warranty Claims Are Handled
To submit a claim, use the Submit Warranty Claim form and provide the requested information.
NauTico may request:
Proof of purchase
Product registration information
Photographs or video showing the issue
Product identification or packaging information
A description of how and when the issue occurred
Return of the product for inspection
Please do not ship a product to NauTico unless instructed to do so.
Once the claim has been reviewed, NauTico will determine whether the issue is covered under this warranty.
Warranty Remedy
For an approved warranty claim, NauTico may, at its discretion:
Replace the affected product with the same product
Replace it with a comparable product if the original product is no longer available
Replace the defective component when practical
Provide another appropriate remedy when replacement is not reasonably available
Warranty remedies are determined by NauTico based on the nature of the claim, product availability, and applicable consumer protection laws.
A warranty replacement does not restart or extend the original warranty period unless required by applicable law.
Replacement Products
Replacement products may vary slightly in color, materials, design, packaging, or specifications as products are updated over time.
If the original product is discontinued or unavailable, NauTico may provide a replacement product of comparable function and value.
Shipping and Inspection
NauTico may require the customer to return a product for inspection before a warranty claim is approved.
Where permitted by applicable law, responsibility for shipping or transportation associated with a warranty claim may depend on the circumstances of the claim and whether the product is determined to have a covered defect.
NauTico may choose to resolve certain claims using photographs, videos, or other documentation without requiring the physical product to be returned.
Limitation of Warranty
This warranty applies only to defects in materials and workmanship. It does not guarantee that a product will remain free from normal wear or environmental deterioration throughout the warranty period.
Products used in marine environments should always be inspected regularly and replaced when they show signs of excessive wear, damage, corrosion, deterioration, or compromised performance.
No warranty should be interpreted as extending the safe service life of a product beyond the point at which its condition indicates that replacement is necessary.
Your Legal Rights
This limited warranty provides benefits in addition to any rights or remedies that may apply under Costa Rican consumer protection law.
Nothing in this warranty is intended to exclude, restrict, or limit any consumer right that cannot legally be excluded, restricted, or limited.
Where any provision of this warranty conflicts with mandatory applicable law, the applicable law will prevail.
Questions?
If you have questions about warranty coverage, product registration, or an existing claim, please contact NauTico at
info@nautico.cr
Adventure Hard. Live the Water.
Product Registration & Warranty Claims
To activate the full benefits of your NauTico warranty, please register eligible products purchased from an authorized dealer within 60 days of purchase.
Purchased directly from nautico.cr? Your purchase information is already on file in our system, so no additional product registration is required.
Need assistance with a product? Select Submit Warranty Claim and provide the requested information. Our team will review your claim and contact you with the next steps.