NauTico Privacy Policy
Last Updated: August 19, 2026
At NauTico, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how NauTico collects, uses, stores, and shares information when you visit nautico.cr, purchase our products, create an account, register a product, submit a warranty claim, contact us, subscribe to communications, or otherwise interact with NauTico.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Who We Are
NauTico operates the website:
For questions regarding this Privacy Policy or your personal information, you may contact us at:
Email: info@nautico.cr
Website: https://nautico.cr
Information We Collect
The information we collect depends on how you interact with NauTico.
Information You Provide to Us
We may collect information you voluntarily provide, including:
Name
Email address
Telephone number
Billing address
Shipping address
Account information
Order and purchase information
Product registration information
Warranty claim information
Product photographs or videos submitted with a warranty claim
Communications you send to us
Reviews, comments, or other content you submit
Marketing preferences
Any other information you choose to provide
Order and Transaction Information
When you purchase a product through nautico.cr, we may collect and maintain information necessary to process and manage your order, including:
Products purchased
Order number
Purchase date
Purchase amount
Billing and shipping information
Payment status
Shipping and delivery status
Refund, return, or warranty information
Payment transactions may be processed by third-party payment processors.
NauTico generally does not store your complete credit or debit card number or card security code when payments are processed through an external payment provider. Payment information is transmitted securely to the applicable payment processor according to that provider’s systems and policies.
We may receive limited payment-related information, such as payment confirmation, transaction identifiers, payment method type, or the last digits of a card, where provided by the payment processor.
Product Registration and Warranty Information
When you register an eligible NauTico product or submit a warranty claim, we may collect information such as:
Your name and contact information
Product purchased
Date and place of purchase
Proof of purchase
Product serial number, SKU, barcode, or other identifying information
Photographs or videos of the product
Description of the issue
Information regarding how the product was used
Warranty claim history
We use this information to verify warranty eligibility, process claims, provide customer service, identify potential product issues, and improve our products.
Information Collected Automatically
When you visit nautico.cr, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visits
Approximate geographic location derived from your IP address
Website interactions
Shopping cart activity
Cookie identifiers
Other technical or usage information
We may use cookies, analytics technologies, server logs, and similar tools to collect this information.
How We Use Your Information
We may use personal information for purposes including:
Processing and fulfilling orders
Accepting and confirming payments
Delivering products
Sending order and shipping updates
Processing returns, exchanges, and refunds
Registering products
Administering warranty coverage and claims
Providing customer support
Responding to inquiries
Maintaining customer accounts
Preventing fraud or unauthorized transactions
Improving our website, products, and services
Understanding how customers use our website
Maintaining website security
Complying with accounting, tax, legal, and regulatory obligations
Maintaining business records
Sending marketing communications where permitted or where you have chosen to receive them
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
Marketing Communications
If you choose to subscribe to NauTico news, product announcements, promotions, or other marketing communications, we may use your contact information to send those communications.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications regarding your orders, account, warranty claims, returns, or other customer-service matters.
Cookies
Nautico.cr may use cookies and similar technologies to operate and improve the website.
Cookies are small files stored on your device that allow a website to remember information about your visit.
We may use cookies for purposes such as:
Maintaining your shopping cart
Remembering account sessions
Processing checkout
Remembering preferences
Maintaining website security
Preventing fraud
Measuring website traffic
Understanding how visitors use the website
Improving website performance
Supporting analytics or marketing functionality
Some cookies are necessary for the website and online store to function properly.
Other cookies, such as certain analytics or advertising cookies, may be optional depending on applicable law and the technologies used on our website.
You may be able to control or delete cookies through your browser settings or through any cookie-management tool made available on nautico.cr.
Disabling certain cookies may affect the functionality of the website.
Shopping Cart and Account Cookies
Our online store may use cookies to keep track of shopping cart contents, determine when cart contents change, maintain customer sessions, and support checkout functionality.
If you create or log into a customer account, cookies may also be used to keep you signed in and remember account or website preferences.
These technologies are necessary for many normal e-commerce functions.
Analytics
We may use analytics services to understand how visitors interact with nautico.cr.
Analytics information may include pages visited, general traffic patterns, device information, referring sources, website interactions, and similar usage data.
This information helps us understand how our website is used and improve the shopping experience.
Where required, analytics technologies will be used subject to applicable consent requirements.
Who We Share Information With
We do not sell your personal information.
We may share information with trusted third parties when reasonably necessary to operate NauTico and provide our products and services.
These may include:
Payment processors
Banks and financial institutions
Shipping carriers and delivery providers
Website hosting providers
E-commerce platform and technology providers
Email and communication providers
Analytics providers
Fraud-prevention and security providers
Customer support providers
Accounting and professional service providers
Authorized NauTico dealers when necessary to resolve an applicable customer or warranty matter
Government authorities when required by law
These parties may receive only the information reasonably necessary to perform their services or meet applicable legal requirements.
Some service providers may operate or store data outside Costa Rica.
Payment Processing
Payments made through nautico.cr may be processed by third-party payment providers.
When you make a payment, certain information may be provided directly to the payment processor to authorize and complete the transaction.
Payment processors maintain their own privacy and security practices, and their handling of payment information may be governed by their respective privacy policies.
NauTico does not intentionally store complete payment card numbers or card security codes on our own website systems when those details are handled directly by the payment provider.
Shipping and Delivery
To deliver your order, we may provide necessary information to shipping carriers, couriers, logistics companies, or other delivery providers.
This information may include:
Your name
Delivery address
Telephone number
Email address
Order or shipment information
Shipping providers may use this information to deliver the order, provide tracking information, coordinate delivery, and resolve shipping issues.
Authorized Dealers
If you purchase a NauTico product from an authorized dealer, the dealer may independently collect and process information relating to your transaction.
The dealer’s own privacy practices may apply to information collected directly by that dealer.
If you register your product with NauTico or submit a warranty claim, information relating to the purchase may be provided to NauTico for registration, verification, support, or warranty purposes.
Embedded Content and Third-Party Services
Our website may contain embedded content or links to third-party websites or services, including videos, maps, social media content, payment services, or other online resources.
When you interact with third-party content or leave nautico.cr to visit another website, that third party may collect information according to its own privacy practices.
NauTico is not responsible for the privacy practices of independent third-party websites.
We encourage you to review their privacy policies when appropriate.
Social Media
NauTico may maintain accounts or pages on third-party social media platforms.
When you interact with NauTico through those platforms, the social media provider may collect and process information under its own privacy policy.
Information you choose to make public through a social media platform may also be visible to other users.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Retention periods may vary depending on the type of information.
For example, we may retain:
Order and transaction records for accounting, tax, legal, and business-record requirements
Warranty registration and claim information for the applicable warranty period and a reasonable period afterward
Account information while an account remains active
Customer-service communications when necessary to maintain appropriate business records
Information required to prevent fraud, resolve disputes, or enforce agreements
Marketing information until you unsubscribe or withdraw applicable consent
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.
Security
We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include secure website connections, access controls, security monitoring, software updates, and use of reputable payment and hosting providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for protecting the confidentiality of their account credentials and passwords.
Your Privacy Rights
Subject to applicable Costa Rican law, you may have rights regarding your personal information, including the right to:
Request information about personal data we maintain about you
Access your personal information
Request correction or updating of inaccurate or incomplete information
Request deletion or suppression of information when legally appropriate
Withdraw consent where processing is based on consent
Object to certain uses of your information where applicable
Request information regarding how your personal data is being used
Certain information may need to be retained despite a deletion request when required for legal, accounting, tax, fraud-prevention, warranty, dispute-resolution, or other legitimate purposes permitted by law.
To exercise an applicable privacy right, contact:
We may request reasonable information to verify your identity before processing a request.
Costa Rican Data Protection Law
NauTico processes personal information in accordance with applicable Costa Rican law, including Law No. 8968, Protection of the Person Regarding the Processing of Personal Data, and its applicable regulations.
Nothing in this Privacy Policy is intended to limit any privacy or data-protection right that cannot legally be waived or restricted.
Where applicable law provides greater protection than this policy, the requirements of applicable law will prevail.
Children’s Privacy
Nautico.cr is intended primarily for adults purchasing recreational and marine products.
We do not knowingly seek to collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website, services, technology, or legal requirements.
When we make changes, we will update the Last Updated date shown at the top of this page.
Material changes may also be communicated through the website or by other appropriate means.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise an applicable privacy right, please contact us:
NauTico
Email: info@nautico.cr
Website: https://nautico.cr
Live the Water. Your privacy matters on shore, too.